Excluded items: Items excluded from change of mind returns are: items made or altered to your specification or personalised for you, e.g. by adding a name. Items not returnable for hygiene reasons, such as toiletries, shaving items, earrings, underwear, etc. Items that are modified, partly or fully assembled or disassembled in any way after delivery.
If an Item is damaged on receipt or is not the correct item as ordered, then please get in touch within 14 days, as above. We will send you instructions on how to return the item. In most cases, we will email a postage paid label for the return. If you choose to return the item by a different method, unfortunately, we are unable to cover that cost. After 14 days the order will be deemed to be correct and delivered undamaged. If, on inspection after return, the item proves to be not damaged prior to delivery, or incorrect according to the order, then we will deduct the cost of the return postage from any refund.
If an item develops a fault, caused by a manufacturing defect, please get in touch. We will send instructions on how to proceed. If within 30 days of purchase, in most cases, we will email a postage paid return label. Faulty items will then be exchanged or refunded if the inspection shows there was a manufacturing fault. After 30 days, we may repair the item. If an inspection proves there was no manufacturing fault, or the fault was caused by damage, alteration to the product or misuse, including not adhering to instructions, care labels, etc. after receiving the order, then we will be unable to exchange or refund. We may require payment for the cost of any prepaid return postage paid by us and, either a prepaid postage label, or payment covering postage and packing to return the item to you. If the item is faulty due to a manufacturing defect, we may deduct an amount from any refund, if the item shows excessive use or wear.Rated 4.9 out of 5 on Trustpilot
Westwell Evans Ltd
2c Bay View Crescent