Delivery during Coronavirus crisis.
We are currently noticing severe delays with Royal Mail. For the time being, we have disabled standard delivery and will be sending orders by first class, or equivalent, as a minimum.
We are currently working as normal, with extra precautions.
Most orders placed before 2 P.M. on a working weekday will be dispatched the same day. Orders placed on a weekend or bank holiday will be dispatched on the next working day. Items requiring personalisation may be delayed by a day. Very occasionally, circumstances may delay dispatch. Any planned changes to delivery schedules will be shown in the shopping cart. With any unforeseen circumstances, which may delay dispatch after an order is placed, we will notify you by email.
For UK destinations, we currently use Royal Mail. Orders with a value over just £25 qualify for free standard delivery.
For orders under £25, standard delivery is £1.99. We may use an alternate courier for larger or heavier packages. If standard delivery is selected, then delivery will normally be attempted within 5 working days (often in 2 days) to most UK destinations. An upgrade to first class delivery may be available for some items for an additional £1.50, where a delivery attempt will usually be made 1 to 2 days after dispatch. These timescales are not guaranteed.
There may be delays due to Coronavirus, as delivery companies may have a depleted workforce and understandably are prioritising the Health Care System. Although some parcels are arriving on time, many are a day or 2 later than normal and a few others are having significant delays. We do ask you to please be patient and allow up to 15 working days for your delivery.
Next day U.K. delivery is available for £7.50, where delivery will be attempted the next working day after dispatch to most U.K. destinations. We usually use Royal Mail Special Delivery, but may use UPS, DPD or another courier, depending on size and weight of the parcel.
Please make sure that someone is in to accept the delivery. If no-one is in, a card will be left with instructions on how to rearrange the delivery. A further attempt may be made the next day, depending on the courier.
We are able to ship to some EU countries. We will use a courier where a signature will be required, e.g. UPS. Delivery should be attempted within 7 days after dispatch, depending on the destination. The delivery cost varies, but can be seen in the basket.
Some companies offer free delivery on all items, but add the cost into the item price. We think this is unfair as, if you buy two or more items, you are essentially paying twice for delivery, so small orders are charged £1.99. With orders over £25, we can absorb the cost of standard delivery.
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